Legal Notice & Privacy Policy

1. Website operator

This website is operated by The Ibiza Concierge Services (“the Company”, “we”, “us” or “our”).

• Trading name: The Ibiza Concierge Services
• Registered legal name, if different: [REGISTERED LEGAL NAME]
• Legal form: [SELF-EMPLOYED INDIVIDUAL / COMPANY / OTHER]
• Country of establishment: [SPAIN / UNITED KINGDOM]
• Registered or business address: [REGISTERED OR BUSINESS ADDRESS]
• Public telephone: +44 7415 109066
• Public contact email: [PUBLIC CONTACT EMAIL]
• Privacy contact: [PRIVACY CONTACT EMAIL OR CONFIRM THAT THE PUBLIC CONTACT EMAIL APPLIES]
• Public tax or registration number, where applicable: [APPLICABLE PUBLIC IDENTIFIER]
• Registry and registration details, where applicable: [REGISTRY, COMPANY NUMBER OR NOT APPLICABLE]
• Administrative authorisation or professional registration, where applicable:[DETAILS OR NOT APPLICABLE]
• Website address: [PUBLIC WEBSITE URL]

2. Information and enquiries

The website provides general information about concierge services in Ibiza. Service descriptions, photographs and other illustrative material do not by themselves constitute an offer, a booking confirmation or a guarantee of availability.

An enquiry by telephone or WhatsApp does not create a booking. The applicable services, price, availability and contractual terms must be agreed separately before a booking is confirmed.

Where a third party supplies all or part of an arranged service, that provider’s own terms may also apply. The relevant booking arrangements will be confirmed during the enquiry or booking process.

3. Intellectual property

The Company’s name, logo, branding, text and other website content may not be copied, republished or used for commercial purposes without appropriate permission, except where applicable law permits such use.

Some photographs, fonts or other materials may be used under licence or remain the property of their respective owners. Nothing on this website transfers ownership of those materials to a visitor.

4. External websites and services

This website links to third-party services, including WhatsApp and social-media platforms. Third-party websites and services are governed by their own terms and privacy policies. The Company is not responsible for their content, availability or practices merely because a link is provided.

5. Website availability and liability

Reasonable care is taken to keep the website useful and accurate, but uninterrupted access and freedom from all errors cannot be guaranteed. Information may be changed, corrected or withdrawn without notice.

Nothing on this page excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

6. Governing law and jurisdiction

Governing law: [GOVERNING LAW TO BE CONFIRMED FOLLOWING CONFIRMATION OF THE COMPANY’S ESTABLISHMENT]

Courts or dispute-resolution arrangements: [COMPETENT COURTS OR OTHER APPLICABLE ARRANGEMENTS TO BE CONFIRMED]

Mandatory consumer-protection rules and statutory rights remain unaffected where they apply.

Privacy Policy

7. Who is responsible for personal data?

For the personal information described in this policy, the proposed data controller isThe Ibiza Concierge Services, using the operator details listed in section 1.

• Privacy contact: [PRIVACY CONTACT EMAIL]
• Telephone: +44 7415 109066
• Postal address: [REGISTERED OR BUSINESS ADDRESS]
• Data-protection representative or officer, if required: [DETAILS OR NOT APPLICABLE]

Depending on the Company’s establishment and the processing concerned, applicable law may include the EU General Data Protection Regulation, Spanish data-protection legislation, the UK General Data Protection Regulation and/or the UK Data Protection Act 2018. The final published policy must identify the applicable framework accurately rather than listing alternatives.

8. Information we may collect

When you contact the Company by WhatsApp or telephone, you may provide:

• your name and telephone number;
• your WhatsApp profile information and the contents of your messages;
• your travel dates, party size and service interests;
• accommodation, transfer, booking or other trip details you choose to supply;
• any other information you provide during an enquiry or booking.

The website itself does not provide accounts, a contact form or an online payment facility. Hosting and security providers may nevertheless process technical information such as IP addresses, request logs, browser information and timestamps when delivering or protecting the website.

Please do not send sensitive personal information unless it is necessary for your enquiry and you are content to provide it.

9. Why we use information and our lawful bases

Depending on the circumstances, the Company may use personal information for the following purposes:

The owner and legal reviewer must confirm the actual purposes and lawful bases used before publication. Where processing relies on consent, you may withdraw that consent for the future.

10. WhatsApp and other third parties

If you choose to contact the Company through WhatsApp, WhatsApp will process information under its own terms and privacy policy as well as any processing carried out by the Company. Telephone calls and messages may also involve your telecommunications provider.

The Company may share relevant information with:

• accommodation, transport, venue, security, wellness or other service providers when needed to respond to or arrange your request;
• hosting, communications, IT and administrative providers supporting the Company’s operations;
• professional advisers, insurers, authorities or other recipients where legally required or reasonably necessary to protect legal rights.

Information should be limited to what is reasonably needed for the relevant purpose. The Company does not sell personal information.

11. International transfers

Some communications, hosting or service providers may process information outside the European Economic Area or the United Kingdom. Where required, international transfers must use an applicable lawful mechanism and appropriate safeguards.

Relevant transfer destinations and safeguards: [COUNTRIES, ADEQUACY ARRANGEMENTS, CONTRACTUAL SAFEGUARDS OR OTHER APPLICABLE MECHANISMS]

12. How long information is kept

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, dispute-resolution and record-keeping requirements.

• Unsuccessful or general enquiries: [RETENTION PERIOD OR OBJECTIVE CRITERIA]
• Booking and customer records: [RETENTION PERIOD OR OBJECTIVE CRITERIA]
• Tax, accounting and legal records: [RETENTION PERIOD OR OBJECTIVE CRITERIA]
• Website security logs: [RETENTION PERIOD SET BY THE RELEVANT HOSTING OR SECURITY ARRANGEMENT]

Information should then be securely deleted or anonymised unless a lawful reason requires its continued retention.

13. Cookies and similar technologies

This demonstration does not include analytics, advertising trackers or a marketing-cookie system.

Hosting or security technologies requiring disclosure: [CONFIRM WHETHER ANY STRICTLY NECESSARY COOKIES OR SIMILAR TECHNOLOGIES ARE USED]

The final website must be checked again before launch. A cookie banner must not be added reflexively, but one may be required if non-essential cookies or similar tracking are introduced later.

14. Your rights

Subject to the applicable law and its conditions or exceptions, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request erasure of information;
• request restriction of processing;
• object to processing, including processing based on legitimate interests;
• request portability of information you supplied, where applicable;
• withdraw consent for future processing where consent is the lawful basis; and
• lodge a complaint with an applicable data-protection authority.

To exercise a right, contact the Company using the privacy details in section 7. Proof of identity may be requested where reasonably necessary to prevent disclosure to the wrong person.

If Spain is the relevant jurisdiction, you may contact the Agencia Española de Protección de Datos (AEPD) at https://www.aepd.es. If the United Kingdom is the relevant jurisdiction, you may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk. You may also have the right to complain to another competent European data-protection authority.

15. Security

Appropriate organisational and technical measures should be used to protect personal information against accidental loss, unauthorised access, alteration or disclosure. No internet or electronic-storage system can be guaranteed to be completely secure.

16. Changes to this page

The Company may update this page when its services, providers or legal obligations change. The publication version should show the current revision date and, where appropriate, make previous versions available.